The employee assistance program policy helps managers come up with resourceful ways to support employees going through a tough time.
Every day, employees are faced with work and life challenges that take a toll on their performance. As a manager, it is important to show your concern and get to the root of the problem as building empathy is key to a thriving workplace. However, you’d need to build a certain level of trust to get them to comply with this policy.
The Employe Assistance Program policy template helps manage your employee’s crisis. It also outlines the services this program offers and how they can access it.
Use this section to define what the Employee assistance program (EAP) means to the employees. Make sure it is clear and easy to understand.
For example: The employee assistance program (EAP) is a work-based program set up to help employees and their families deal with personal and work-related issues. It is specially created to help them resolve problems that may be affecting their performance. The EAP is given to all employees at no cost and can be delivered via phone call, video conferencing, email, or face-to-face.
Use this section of the policy to describe the EAP services your organization offers to address different issues. List out all the services and what they aim to solve:
Examples of offered services and issues your EAP can cover are:
Work-life management
Convenience services
The section should be dedicated to everything your EAP policy entails.
Explain the way(s) employees can contact the organization’s EA professional. Make sure their availability period is stated.
For example: You can reach our onsite EA professionals in the office during the business hours. The hours are {date and hours: e.g. Monday – Friday, 9:00 am - 4:00 pm}. Remember that even when we are closed, 24/7 support is available for employees. To reach our EA professionals at all times, call them on {phone number} or email them {email address}.
Who is going to be in charge of your employee assistance program? Use this section to introduce your employees to your EAP official briefly.
For example: Our EA professionals are:
State the expected contributions of managers to the proper implementation of the EAP policy and how they can encourage employees to seek help when needed
Managers are to:
Examples of rules that may apply to managers in an EAP policy could include:
State the expected contributions of employees to ensure the successful implementation of the EAP policy
Employees are to:
Examples of rules that may apply to employees in an EAP policy could include:
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